Facilities constantly seek increased patient volume, capacity and efficiencies to stay competitive and financially viable. However, anesthesia services are often not based on customer-centric perspectives.

This leads to common anesthesia service issues that negatively impact volume and OR revenues:

• Inflexible staffing coverage and practices that limit add-on and after-hour cases.
• Failure to meet surgeon, hospital staff and patient satisfaction needs.
• Lack of a service plan that supports the hospital's overall customer satisfaction initiatives.

The Solution:  Investment in People and Technology

Premier invests in its people as well as anesthesia technology in ways to unlock your OR potential:

• Premier employs its Evidence-Based Staffing© Model to ensure flexible staffing to cover all OR needs.
• Premier evaluates customer satisfaction and develops appropriate action plans to ensure measurable improvements.
• Premier incorporates customer service and satisfaction strategies in its prescriptive business plan to ensure short and long-term clinical and growth objectives.

"Partnership"

Joseph P. Harrington, President & CEO and
Debbe Moreno, Chief Nursing Officer

Lodi Memorial Hospital, Lodi, California