Premier Needed for a Crisis Intervention


The bright orange card displayed in Dr. Jerry Titel's office at Premier Anesthesia sums it up: "Thanks for saving my hospital."

Crisis: 45 Days to Decertification by the State Department of Health

The simple, heartfelt message was the culmination of Premier Anesthesia's intervention to defuse a major crisis at a hospital in a small Pacific Northwest town. The facility had received notification after a state Department of Health Survey that it was on a 45 day path toward decertification. It was devastating news. If that happened, the town would lose its major source of healthcare and its biggest employer.

The hospital had one opportunity to be saved. Another survey would happen in a matter of weeks. Administrators knew to redeem the hospital, they must address the issues the survey uncovered, for the sake of the whole town but they needed help. Right away, they called several anesthesia management companies. The problem: It was late December. Everyone was in holiday mode. Still, this hospital needed a miracle.

Kerry Teel, Premier Anesthesia's President, immediately recognized the seriousness of the situation. His experience as head of a large medical center told him something needed to happen - fast - for this facility to survive. Premier Anesthesia was the only company to respond promptly to the hospital's pleas for assistance. Dr. Titel, Premier Anesthesia's VP of Medical Affairs, was on the action team that arrived onsite the first week of January.

Investigating Initial Findings and Crafting a Solution

The team saw major clinical and organizational deficiencies, particularly in the anesthesia department. Consulting with the chief of surgery, the president of the medical staff and the head of nursing, they started reengineering staffing patterns, as well as transforming the entire culture and the ingrained attitudes at the hospital. That included a major overhaul of the delivery of anesthesia to improve customer service for both patients and surgeons. Premier Anesthesia replaced all the providers, recruiting and training the new anesthesiology staff.

Premier Anesthesia Results

The result: better quality patient care, a higher level of patient safety and increased surgeon satisfaction. The hospital engaged Premier Anesthesia for continuous oversight. The weeks went by and the enhancements were implemented. The facility was running more efficiently but the real test was to come. It was time for the resurvey.

The hospital easily passed the second survey and the state DOH continued its certification. The state officials, in fact, were so pleased with the improvements Premier Anesthesia enacted, it now recommends the company to other hospitals across the region with similar challenges. The facility's Chief Medical Officer said because Premier Anesthesia had procedures already prepared, they could implement quickly. That made the difference.

Premier Anesthesia's highly experienced staff, dedicated leadership, expertise at diagnosing problems and quick execution of remediation plans moved this hospital from a path of decertification to a path of success. It was an amazing transformation.

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