Anesthesia Isn't "One Size Fits All"

No hospital fits into an anesthesia model that only comes in a one-size-fits-all. A custom design isn't always easy, but it's worth it.

A custom design requires a lot of measuring, keen attention to detail and an eye on both the present and the future. It's not easy, but it's worth it. Premier Anesthesia knows that each facility it works with is unique. That's why Premier uses a proven process to design an excellent, successful OR customer experience.

Define Expectations

When expectations aren't communicated, they can't be met. In your organization, different stakeholders have varying expectations. Premier Anesthesia's team interviews everyone including hospital administrators, surgeons, physicians and nurses. In detailed, open-ended questions, the key personnel are asked to define what makes an OR experience great. Answers depend on the stakeholder's perspective. For an OB, it may be how patients are treated. A CEO might be focused on growth of the surgical services department. A surgeon could have clear ideas about turnover time or on-time starts. For nurses, it might be communication.

Design the Experience

After obtaining the primary expectations from each group, Premier Anesthesia's next step is to design the customer experience. The team compiles responses from the stakeholders into a report defining the metric goals, outlining how to meet the goals and determining how to measure your key criteria. Our service standards and protocols provide a solid foundation, but every report is tailored to the specific needs of the hospital. A transition plan is implemented to formalize improvements, measurement and monitoring, so there is constant accountability.